FAQs
At BoardGameGifts, we take great pride in ensuring a seamless shipping and delivery experience for our cherished customers. Our commitment is to deliver the excitement of board games to your doorstep while providing transparency and quality service. Below, you'll find essential details about how we handle shipping and delivery
HOW CAN I MAKE CHANGES TO MY ORDER?
You can reach out to us at info@boardgamegifts.co.uk. Please note that once your order is prepared for delivery, we are unable to make any further changes to your order.
HOW CAN I TRACK MY ORDER?
BoardGameGifts strives to send email notifications containing tracking information whenever possible once an order has been dispatched. However, we clarify that in some cases, tracking may not be available for items with free shipping.
HOW LONG IS YOUR SHIPPING TIME?
The time it takes for your order to reach you depends on both your location and the product you've selected. Delivery time for all apparel and mugs is 5-7 working days.
DO YOU OFFER WORLDWIDE SHIPPING?
Yes, BoardGameGifts is thrilled to offer worldwide shipping for many of their exceptional products. However, they note that there are specific locations where shipping may not be feasible, and they encourage customers to reach out to their dedicated team to confirm if they can deliver to a particular country.
HOW DO YOU HANDLE CUSTOMS FEES?
BoardGameGifts is committed to ensuring a smooth delivery process, but they mention that any potential customs fees incurred after the items have been dispatched are beyond their control. Customers are informed that by making a purchase, they consent to the possibility of one or more packages incurring customs fees upon arrival in their country.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer several payment options, including Stripe, PayPal, and major credit cards. Stripe is a secure and efficient online payment platform, while PayPal is a globally recognized and trusted online payment method. Customers choosing PayPal will be redirected to the PayPal site for a seamless transaction.
IS THE PRODUCT PICTURE ON YOUR WEBSITE EXACTLY THE SAME AS THE ITEM THAT I WILL RECEIVE?
We diligently strive to ensure that the product images on our website accurately represent the items you will receive. However, it's important to note that photographs may not perfectly capture the exact colour nuances of the product. Should there be any significant variations in our products that could affect customer satisfaction, we are committed to promptly updating our website descriptions and images to reflect these changes.
HOW CAN I FILE A COMPLAINT?
You may send your complaints to info@boardgamegifts.co.uk. Please make sure you include your order number, sender details, and other supporting information.
WHAT IS YOUR RETURN POLICY?
You can request a refund within 15 days after the guaranteed delivery period (45 days) has passed. If the product is unused and unopened, we'll process your refund within 5 working days. Exchanges for different sizes are also possible, but please contact us first for guidance.
DO YOU GIFT WRAP?
Not yet, but we're working on it.